Refund policy

All sales are final. We do not accept returns or exchanges, and no refunds will be issued once an order has been placed.

Exceptions We will only offer a replacement or refund if:

• The item arrives damaged or defective
• You received the wrong item

In these cases, contact us within [X] days of delivery at [your email] with photos and your order number.

EU/EEA Consumers ⚠️ This is the critical part for you as a Belgian merchant — you legally cannot have a blanket no-refund policy for EU customers. Under EU Directive 2011/83/EU, EEA consumers have a statutory 14-day right of withdrawal for online purchases, regardless of your policy. You must honor this.